Company Description
A MANSION BY THE SEA
Located on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens.
Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting.
LOCATION
Facing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views.
INSPIRED BY HISTORY
The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine.
Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors.
Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house.
AWARDS
The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards.
- Destin Asian Readers’ Choice Awards 2025 – Top 10 Best Vietnam Resort
- Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort
- World Travel Awards 2024 – Asia’s Leading Boutique Resort
Job Description
Join Our Heartist Team: Reservation Intern
La Veranda Resort Phu Quoc – MGallery
Where every detail tells a story – including yours
La Veranda Resort Phu Quoc – MGallery, a proud member of the Accor group, is looking for a passionate and detail-oriented Reservation Intern to join our elegant beachfront retreat.
As a Reservation Intern, you will support our Reservations team in creating seamless booking experiences and providing personalized service to future guests. You will play a key role in the guest journey before their arrival – ensuring every detail is cared for with warmth and professionalism.
If you are passionate about hospitality, eager to learn, attentive to details, and have basic English communication skills, we welcome you to be part of our MGallery story – where your internship can become a meaningful chapter in your career journey.
Main Responsibilities:
1. Assist in handling reservation inquiries via phone, email, and online booking systems.
2. Enter and update guest booking information into the resort’s reservation management system.
3. Confirm bookings, send reservation details to guests, and provide pre-arrival information.
4. Coordinate with the Front Office and Sales departments to ensure smooth check-in and guest experience.
5. Support in managing group bookings and special requests.
6. Provide information about room rates, availability, resort facilities, and promotions.
7. Help solve booking-related issues and ensure guest satisfaction.
8. Maintain accurate records of reservations and cancellations.
Qualifications
- Hospitality or tourism major (or a related field)
- Passionate about guest service and hotel operations
- Good communication skills, with basic English proficiency
- Detail-oriented, responsible, and willing to learn
- Familiarity with Microsoft Office and basic computer skills
- Positive attitude and ability to work well in a team
- Internship duration: minimum 3 months
Additional Information
- Support salary
- Professional training in a 5-star international environment
- Daily meals and uniform provided
- A supportive and inspiring team culture
- Opportunities for outstanding interns to become full-time team members
- A chance to begin your career journey within the global Accor network