Responsibilities:
- Supervise and manage all room bookings, both local and international
- Ensure reservation requests and emails are responded to within 24 hours
- Handle guest requests related to room types and discounts
- Oversee reservation entry and updates in the system (PMS)
- Monitor travel agent allotments and overbooking situations
- Coordinate with Revenue and relevant teams to manage availability and close-outs
- Solve reservation-related guest complaints promptly
- Supervise, train, and evaluate reservation team members
- Prepare and conduct training plans and performance reviews
- Review and improve reservation processes and SOPs
- Generate and distribute daily, weekly, and monthly reports
- Support the Director of Revenue in achieving occupancy and rate targets
- Implement Six Senses standards and best practices in all reservation activities
- Maintain effective communication with other departments
- Uphold professionalism, team spirit, and compliance with all resort policies
- Represent the resort positively with guests, hosts, and external partners
Requirements:
- 3+ years in reservations, including 1 year in a leadership role
- Strong knowledge of PMS (e.g., OPERA, MSC) and reservation systems
- Good command of English; additional languages are a plus
- Strong leadership, training, and team management skills
- Experience in inventory control, overbooking management, and guest service
- Proficient in MS Office (Excel, Outlook, Word)
- Detail-oriented, organized, and able to work under pressure
- Understanding of revenue reports and cost control
- High level of professionalism and guest-focused mindset
- Familiar with luxury hospitality standards
This position is open for Vietnamese candidates only!
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