Mô tả công việc:
(Mức lương: 20 - 60 triệu VNĐ)
Customer Consultation and Care
- Engage with customers via phone, email, and social media platforms (such as Facebook).
- Listen attentively to their inquiries, concerns, and feedback.
- Provide accurate information and personalized assistance to enhance their overall experience.
- Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
- Explain the features, benefits, and value propositions of our offerings.
- Regularly update and supplement customer information.
- Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
- Monitor fees, promptly address complaints, and handle cancellations.
- Keep track of customer feedback and report any issues for timely resolution.
- Initiate proactive outreach to gather feedback from customers.
- Call clients in person when necessary to understand their needs and preferences.
- Establish and nurture strong customer relationships.
- Continuously monitor customer situations and provide timely advice and support.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Other allowances
- Commission up to 60.000.000 VND
- Gasoline allowance up to 800.000 VND
- Allowance meal 30.000 VND per day
- Birthday Gift, sweet parties, salty parties, YEP...etc
Probation period: 2 Months
Training opportunities:
- Long-term stable career development opportunities.
- Opportunity to work with teams in both Vietnam and the USA.
- Dynamic and friendly working environment with attractive welfare benefits
Benefits:
- Annual trips; bonuses for holidays and Tet (Vietnamese New Year); 13th-month salary.
- Employment records are provided, and entitlement to social insurance, health insurance, and unemployment insurance by legal regulations.
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Age range: From 22 years old and above.
- Good English communication skills are an strong advantage. (English level Ielts 5.5 – 6.0 or equivalent)
- Basic knowledge of marketing
- Proficient computer and internet skills, understanding of social media and e-commerce.
- Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
- Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
- Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
- Working Hours: 9:30 PM – 5:30 AM (Monday to Friday)
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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