Senior Business Analysis

Job Description

ABOUT COMPANY

At FPT Software, we believe that diversity drives innovation. We are dedicated to creating an inclusive environment where people from all backgrounds, nationalities, ethnicities, genders, and abilities can thrive. We actively seek diverse talent, including expatriates, to enrich our team with unique perspectives that will contribute to our continued growth and success.

Our commitment to equity ensures that all employees have the resources and support they need to excel. If you’re an expatriate or international professional seeking an inclusive, global workplace, we encourage you to apply and help us shape the future of technology together.

Key Responsibilities

• Lead requirement workshops, stakeholder interviews, and process walkthroughs to gather and validate business needs for managed services.
• Translate business requirements into functional and non-functional requirements tailored to a service delivery context.
• Design business processes with embedded SLA/OLA metrics, escalation workflows, and reporting requirements.
• Evaluate existing operational processes, identify gaps, and lead optimization initiatives.
• Manage communications between service delivery teams, end-users, and client stakeholders.
• Align solution approaches with both operational constraints and business priorities.
• Facilitate governance meetings, service reviews, and change request assessments.

Required Skills & Qualifications

• Strong knowledge of business analysis methodologies
• Experience in ITIL or managed service environments.
• Familiar with process modeling tools (BPMN, Visio, Lucidchart) and tracking tools (Jira, Confluence).
• Understanding of SLA/OLA management, IT service performance metrics, and continuous improvement frameworks.
• Excellent facilitation, negotiation, and conflict resolution skills.
• Strong analytical thinking with a focus on operational efficiency.
• Ability to work with cross-functional teams in global service delivery models.
• Comfortable dealing with ambiguity and shifting priorities.

Education & Experience

Bachelor’s degree in Business, IT, or related field.

5–7 years of experience in business analysis, with at least 2 years in managed service or IT service delivery.

Proven track record in leading cross-functional initiatives and delivering measurable service improvements.

Preferred Certifications: ITIL Foundation, Certified Business Analysis Professional (CBAP), Agile Business Analyst Certification.

WHAT COMPANY OFFERS

• FPT Care insurance plan tailored for FPT employees
• Attractive annual summer vacation allowance
• Sponsored training courses for personal growth and up to 100% coverage for certification costs
• Global and inclusive workplace with monthly cross-cultural events
• International exposure and career growth across global locations
• Work-life balance benefits with a flexible leave policy and annual health check-ups to support employee well-being

CONTACT

• Name: Vu Thi Dieu Linh (Ms) – Talent Acquisition Officer
• Department: North Talent Acquisition – FPT Software Workforce Assurance – FPT Software Ha Noi Company Limited
• Email: [email protected]
• Website: www.career.fpt-software.com

Offered Salary

Negotiable




Career Level

Senior




Experience

4 Years




Qualification

Bachelor Degree