Hồ Chí Minh
Full-time
What you will do
- Act as a technology solutions expert, partnering with enterprise clients from ideation to implementation to help them optimize business performance;
- Serve as the strategic bridge between the Sales team and the Technical/Design teams, ensuring requirements are accurately captured and translated into actionable solutions;
- Develop and present solution proposals, quotations, implementation plans, and campaign performance reports;
- Package and enhance CRM, Zalo Brand Hub, and Engagement solutions tailored to specific industries and client objectives;
- Participate in client workshops/meetings to deliver technical consultations and solution presentations;
- Contribute to process standardization, accelerate execution efficiency, and enhance the overall customer experience.
What you will need
- Bachelor’s degree in Information Technology, Information Systems, Economics, Business Administration, or related fields;
- Minimum 1–2 years of experience in roles such as Business Analyst, Pre-Sales, or Technical Product, preferably in CRM, MarTech, or B2B SaaS;
- Knowledge of software development lifecycle (SDLC); experience with Agile/Scrum is a plus;
- Proficient in requirements gathering & analysis, BRD/FRD documentation, flowchart & wireframe design;
- Strong communication, presentation, and cross-functional collaboration skills;
- Preferably familiar with Zalo Official Account, Zalo API, CRM/Marketing Automation.
Why you will love working here
- Opportunity to work on large-scale digital transformation projects for enterprise clients;
- Develop solution design and consulting skills in one of the fastest-growing CRM & MarTech ecosystems in the market;
- Dynamic, high-growth environment with clear career progression pathways
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