Service Engineer

Mô tả công việc:

Role

• To support Sales in all service-related topics and activities, including but not limited to product repairs & its documentation, service data collection, product failure analysis & trouble shooting
• To act as a contact point towards the customer

Responsibilities

On-site

• Uninstall and install Mechanical Seals and other EB products at customer site
• Witness & documentation during commissioning (start-up)
• Explain basic technical matters (such as repairs, failure reasons) to the customer
• Propose product upgrades & conversions in cooperation with Sales & TSS

In-house

• Disassemble, assemble, and clean Mechanical Seals & other EB products and its components
• Observation, inspection and assessment of disassembled products and its components, incl. dimension taking and photographic documentation
• Refurbishment of components (lapping etc.)
• Use various test- and inspection equipment to inspect own or others work
• Take responsibility of timely completion of service job - including packaging & shipment (only if no dedicated logistics staff/department is in place).

Support Repair Offer Preparation

• Create detailed repair BOM and repair proposal as foundation of the repair offer

Troubleshooting

• Lead trouble shootings of seals & systems
• Conduct product failure analysis

Data, Documentation & KPI

• Collect service-related data on-site and in-house, and upload to On Track and other IT systems
• Identify bad actors and take countermeasures
• Full documentation of product repairs incl. creation of both Observation and Inspection Reports

HSE

• Maintain compliance with all applicable HSE requirements, policies & regulations

The supervisor or management may assign other tasks occasionally

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Mandatory

• Experience in process industry, power plants or OEMs (pumps, agitators, …)
• Diploma in Engineering or comparable
• Willing to travel locally and internationally
• Proficiency in MS Office programs
• English reading/writing
• Good inter-personal skills
• Good analytical skills
• Driving license

Preferred

• 3+ years of experience in rotating equipment industry, incl. troubleshooting
• Knowledge of sealing technologies and its associated equipment, incl. repairs
• Good communication skills and a team-player mindset
• Pleasant personality with a constructive technical sales approach
• Brings solutions on the table to help resolve & retain difficult customers
• Experience with SAP software
• Able to communicate in English (written and spoken)

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Cơ Khí