As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Service Engineer (Machine Tools) - Hanoi
Your Role:
- This position is responsible for installation, maintenance and repair machine. Support customer for production and technical problem
- Do machine installation and maintenance follow Trumpf standard process.
- Consult customer for spare parts, consumable part.
- Discuss and check with customer for machine installation condition to make sure installation preparation meet Trumpf standard requirement.
- Follow safety regulation from Trumpf and customer when working at machine.
- Troubleshooting machine problem and fix it. Advice right spare part in case machine need to replace spare part.
- Do training for customer operation, maintenance.
- Communication with customer in effective way before coming to customer for doing mission.
- Meet the timeline for mission.
- Cooperate with inhouse and colleague.
- Escalate technical problems and cooperate with inhouse for supporting in hard situation.
- Do mission report on time.
- Stay up to date with new product introductions.
- Other projects or tasks as assigned by the Service Manager to achieve service KPI.
- Report to Service manager
Your Profile:
CHARACTERISTICS
- Service mind and customer oriented
- Sense of prioritization & urgency amidst multiple and shifting demands
- Team player and eager to do more than expected
- Initiative and proactive in following through and completing tasks
- Growth mindset: seeking improvement
- Willing to travel
KEY COMPETENCIES
- Analytical & Logical
- Communication
- Problem Solving
- Organization, Planning and Time Management
- Good command of English – both spoken and written
- Technical knowledge about hydraulic system, sheet metal process or automation system
- Experience on machine installation and troubleshooting
CREDENTIALS
- Bachelor’s degree or Diploma or equivalent in Mechanic, Automation, Mechatronic, electrical
What we offer:
- International, varied and independent work
- Access to the latest technologies and work equipment
- Respectful and appreciative corporate culture
- Flat hierarchies in a dynamic team
Contact Person:
Rapeeparn Limcharoenporn (Ann)
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