Company Description
https://pullmanphuquoc.com/
Job Description
We are seeking a dynamic and experienced Spa-Lifestyle and Recreation Manager to join our luxury resort in the beautiful island of Phu Quoc, Vietnam. As the Spa-Lifestyle and Recreation Manager, you will be responsible for overseeing all aspects of our spa and wellness facilities, ensuring exceptional guest experiences and driving the success of our wellness programs.
- Develop and implement innovative spa treatments, wellness programs, and recreational activities that align with current industry trends and guest preferences
- Lead and inspire a team of spa therapists, fitness instructors, and recreation staff to deliver outstanding customer service and maintain high standards of performance
- Manage the day-to-day operations of the spa and recreation facilities, including scheduling, inventory management, and maintenance
- Create and execute marketing strategies to promote spa services and increase revenue
- Monitor and analyze financial performance, prepare budgets, and implement cost-control measures
- Ensure compliance with health and safety regulations, and maintain the highest standards of hygiene and cleanliness
- Collaborate with other departments to create integrated wellness experiences for guests
- Handle guest inquiries, feedback, and complaints in a professional and timely manner
- Stay informed about industry trends and best practices to continuously improve spa and recreation offerings
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in spa management or a related role within the luxury hospitality industry
- Proven leadership skills with the ability to motivate and develop a high-performing team
- Strong financial acumen and experience in budgeting and revenue management
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Proficiency in spa management software and Microsoft Office Suite
- In-depth knowledge of spa treatments, wellness practices, and current fitness trends
- Experience in developing and implementing successful marketing strategies for spa and wellness services
- Strong organizational and time management skills with the ability to multitask effectively
- Excellent communication and interpersonal skills
- Fluency in English; knowledge of Vietnamese language is a plus
- Spa management certification is preferred
- Understanding of Vietnamese culture and hospitality standards is an advantage
Additional Information
Competencies
- Excellent leadership, interpersonal and communication skills
- Detail-oriented and highly reliable in thorough execution and follow-through
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
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