Telesales

Job Description

: Telesales – Training

Reporting

: BD Leader – Public Training

Working location

: BV HCM Office

Tasks – Activities – Responsibilities

• Sourcing and Identifying Potential Customers.
• Make phone calls to potential customers to introduce the services of Bureau Veritas Vietnam.
• Consult and answer customer questions.
• Record and manage customer information and constantly update it on the database system.
• Building relationships with customers based on focusing on customer needs and wants and closing sales.
• Record and report complaints of customers.
• Coordinate with the Business Development team and other departments to achieve business goals.
• Support in organizing workshop, fairs, seminar, workshop, commercial event etc….
• Report to Supervisor on weekly business progress and results.
• Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.

Candidate Profile

• Bachelor’s degree in Business Management or similar industry
• Experience working as a tele-sales or other positions related to sales/customer care
• Experience in achieving business targets by selling over the phone
• Familiar with related software and telephony system
• Ability to learn about products and services and describe/interpret them to potential customers
• Proficient in communication skills and working with people
• Calm and able to handle rejection situations
• Proficient in persuasive negotiation skills, able to handle arising problems and resolve negative complaints
• Good command of English is an advantage

Future Career Paths

• Grow up in term of professional knowledge / experience in line with the company’s business growth.
• Responsible for higher position when appropriated.

Technical and professional skills

• Good command in office software (Outlook, Word, Excel, PowerPoint, …)
• Fluent in reading, writing & speaking English is an advantage
• Good command in office software (Outlook, Word, Excel, PowerPoint, …)
• Can work independently under pressure

Professional behaviors

• Understanding company’s business activities.
• Sensitive to company policies and results driven
• Exhibits good credibility
• Autonomous, teamwork and team builder. Dynamic, enthusiastic, adaptable, persistent

Employee                                                                   N+1

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