- Overall Job Purpose
- Main Responsibility
- Warehouse Management
ü Oversee inbound and outbound cargo handling in the warehouse
ü Manage inventory, pallet positions, and ensure proper storage conditions.
ü Supervise loading/unloading, stuffing/de-stuffing of containers, and cargo consolidation.
ü Ensure compliance with safety, security, and warehouse SOPs.
ü Coordinate with trucking providers and carriers for on-time container movement.
ü Monitor warehouse cost efficiency and resource allocation.
ü Provide regular updates on warehouse utilization, report and shipment status.
- Customer Service
ü Act as primary contact for Key Accounts on shipment planning and status updates.
ü Follow up with customers on cargo readiness and shipping instructions.
ü Arrange bookings with relevant parties
ü Prepare and check shipping documents (BL, CIV, PKL)
ü Handle inquiries, resolve issues, and provide proactive updates on shipment progress.
ü Support exception management (delays, damages, or discrepancies).
ü Ensure 100% compliance with KPIs and customer-agreed performance metrics.
ü Manage shipments in strict accordance with customer requirements outlined in the SOP.
- Address issues promptly and escalate to the Team Leader/Managers when potential claims or cost impacts arise.
- Continuously identify service gaps, recommend improvements, and implement solutions to enhance customer satisfaction.
- Communicate instructions and suggestions to vendors and customers for optimal shipment arrangements.
- Ensure all cargo is released and delivered on time without incurring additional charges.
- Complete other assignments as requested by the Team Leader.
3. Requirement
- Microsoft Office applications
- Fluent in written and spoken English
- Good analysis skills, results orientation and good team work
- Prefer at least 1 year experience in logistics, forwarding
- Bachelor’s Degree Certificate
4. Work Location
GLC Warehouse - CN3.2G, Dinh Vu IZ, Dong Hai Ward, Hai Phong
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