POSITION SUMMARY
The Customer Engineer (CE) role ensures Vertiv’s equipment and critical infrastructure solutions remain fully operational by performing installation, commissioning, maintenance, and emergency services. This role is key to delivering reliability and customer satisfaction through proactive support and effective collaboration with internal teams.
The Customer Engineering Training (CET) is a 12-month journey for aspiring Customer Engineers designed to equip recent graduates with technical skills, hands-on experience, and professional development. The twelve months integrate:
- On-the-job training (OJT) within functional teams
- Technical and product training across Vertiv’s portfolio
- Project-based learning aligned with real business needs
- Mentorship and coaching from experienced professionals
- Performance feedback to support growth and development
Upon successful completion, participants transition into a full-time Customer Engineer role, taking on responsibilities that reflect the skills and expertise gained during the training.
What To Expect
- Blended learning: Instructor-led sessions and self-paced modules
- Product and Service Training in Power, Thermal, and Monitoring systems
- Business-aligned project
- Regular progress check-ins and feedback
- Please note: The role will be based in Hanoi for the duration of the CET program. Upon successful completion, participants will transition to a full-time Customer Engineer role based in Danang. This location transition is a mandatory part of the program, and applicants must be fully committed to both Hanoi and Danang assignments.
Qualifications:
- Recent graduate or entry-level candidate with at least tertiary education in fields like Electrical Engineering, Mechanical Engineering, Industrial Engineering and/or Mechatronic Engineering
- Keen interest in a career in the technology domain with basic understanding of hardware, software and network systems
- Excellent written and verbal communication skills in English
- Willingness to learn and adapt to new challenges in a dynamic environment
- Maximum 1 year work experience and able to commence in November 2025
The Customer Engineering Training is your opportunity to gain real-world experience, build in-demand skills, and start your career with purpose. If you're ready to learn, contribute, and grow with a global leader in digital infrastructure, we encourage you to apply.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
About Vertiv
Vertiv designs, builds, and services critical digital infrastructure that enables vital applications in data centers, communication networks, and commercial and industrial environments. Headquartered in Westerville, Ohio, USA, Vertiv operates in over 130 countries with approximately 31,000 employees and 310+ service centers worldwide. With more than 60 years of industry experience and $8 billion in annual revenue, Vertiv delivers end-to-end power and cooling technologies that help customers remain resilient, efficient, and ready for the future.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers