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(URGENT HIRING)
Work location: Bac Ninh province
We are seeking a temporary Customer Service Representative to join our Laird Vietnam team for a 9-month contract. This position is responsible for, but is not limited to, acting as a Customer Success Representative to support our business growth in Vietnam.
Primary Duties & Responsibilities
Manage RFQ from sales and coordinate with product manager and project manager to provide quotation reference.
Manage PO from customers and feedback the delivery plan accordingly.
Coordinate with product manager and project manager to provide quotation to sales.
Coordinate with demand team to fulfill customers’ forecast plan.
Prepare shipping documentation and invoices for goods delivery.
Maintain accurate up to date records and files on all major accounts including sales data, quote records, and customer contacts.
Perform other duties as assigned or necessary to meet business objectives.
Collect internal information by working with sales to respond to customer documentation requirement for customer audit and vendor qualification.
Education & Experience
Bachelor’s Degree in Business related field.
Minimum of 3 years of experience in customer service or order fulfillment processes in a manufacturing company. Experience in sales, planning, or logistics is also considerable.
Knowledge of SAP is required. Familiarity with Salesforce or similar CRM systems is a plus.
Proficient communication skills in English, both oral and written.
Excellent communication skills, a strong customer orientation, and the ability to be a good team player.
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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
* The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
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