1/ Overall Job Purposes
- Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required.
2/ Main Tasks & Key Responsibilities:
- Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.
- Develop and execute customer Standard Operating Procedures (SOPs).
- Ensure all documents are complete and correct before proceeding with customs clearance.
- Prepare and process import and export declarations according to current customs regulations.
- Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the Team Leader or Trade Compliance Manager when needed.
- Arrange appropriate trucking plans.
- Manage supplier performance for all required services.
- Ensure all timestamps and milestones are updated correctly and on time.
- Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).
- Manage files in the DHL Global Forwarding's operational system end-to-end (from file creation and document upload to billing and file closure).
- Ensure customs and transportation documents (Proof Of Delivery, etc.) are archived properly as per internal requirements.
- Perform required post audits.
- Prepare necessary internal and customer reports.
- Participate in or lead continuous improvement projects.
3/ Qualifications:
- Compliance and continuous improvement mindset.
- Strong attention to detail and accuracy.
- Open-minded attitude.
- Good teamwork spirit.
- Ability to work under pressure and meet tight deadlines.
- Proven experience in customs brokerage, import/export operations, domestic transportation, or a similar role.
- Customs brokerage license (is a plus).
- Strong communication and problem-solving skills.
- High degree of written, verbal, and organizational skills.
- Proficient in English, especially in writing and speaking.
4/ Working Location: 11th Floor, e.Town 2 Building, No. 364 Cong Hoa Street, Tan Binh Ward, HCMC
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