Position Summary
1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.
Role and Responsibilities
1. [Business Process] Engage in process activities including designing sales process and optimizing operational organizations to attract customers and further, make a purchase.
2 [Back-end Process] Monitor the SCM/Inventory status to boost offline cusotomer satisfaction, minimize stock-out, organize standards for prices/promotions and analyze CS/Logistics status.
3. [Change Activity] Perform activities to analyze the business operation levels and improve KPIs by subsidiary.
Skills and Qualifications
- Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Normally receives little instruction on day-to-day work and receives general instructions on new assignments
- Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience