Job Description Summary

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Job Description

Roles & Responsibilities

Team leadership

• Deep understanding of service process, customer mindset, and team leadership are critical.
• Responsible in leading & developing field team - technically as well as soft skills for better Customer experience.
• Deploy Fundamental Rigor: Provide leadership and support for good KPI, learning delivered by the team.
• Manage team members to comply with Environmental Health & Safety, service compliance and processes. 
• Ensure right dispatching/process/debrief/Service request quality/Delivery Quality Assurance/Compliance checks
• Uphold discipline and professional conduct among Field Engineers, while systematically evaluating team efficiency through metrics such as overtime utilization, frequency of repeat visits, and the effectiveness of remote support.

Operational Excellence and customer management

• Execute regular operating mechanism for performance/operational reviews.
• Looking into key results of Customer experience, like ETTR, parts, competency and defining actions/driving with rigor.
• Optimize schedule of EMC, FMI, PM, and installation for the best service delivery.
• Collaborate with HPM, sales team, region & CP for predictable (a best fixed) installation schedule.

Problem solving

• To be the 1st escalation level of team member for daily operation including but not limited to problem on device, problem on site, customer’s concerns, other functions’ concerns.
• Be in-charge of the contact point to the customers and other functions for CSO related to technical issues.

Contribute Growth Business

• Ensure Productivity & Growth aligned in-country service sales growth strategy with service sales team & channel partners
• Enhance the utilization of channel partner service delivery to optimize the service delivery where appropriate

Qualifications/Requirements

• Bachelor’s degree with 8 years operational experience in the technical, healthcare or business environment or equivalent.
• Experience with leading cross functional teams to achieve business goals.
• Experience in operations leadership role. Strong business acumen, preferred to have financial background.
• Demonstrated ability to work through complexity, provide clear direction, manage stakeholders and make tough business decisions as required
• Outstanding interpersonal skills and ability to communicate at all levels internally and externally, including employees, distributors, customers and senior leaders including strong presentation skills and negotiation
• Understanding and familiarity with local environment and culture
• Demonstrated tendency to challenge and drive constant improvement in process
• Understanding of Healthcare industry, customers and marketplace
• An excellent problem solver with ability to resolve complex issues within area of expertise

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.