Ecommerce Operation Executive

Salary: Thương lượng

Location: Hồ Chí Minh

Team: International

Application deadline: 01/08 — 31/08/2025

Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
Line report: Associate Performance Marketing Manager

Lixibox is a full-stack one-stop omni-channel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

We are seeking a strategic, data-driven Digital & Performance Marketing Team Leader to lead and scale our full-funnel digital marketing efforts. This role will oversee the strategy and execution across all key digital channels—paid media, SEO, social, content, web, email/CRM, and analytics—to drive brand visibility, user acquisition, engagement, and revenue growth.

The ideal candidate is a hybrid of strategist and operator: highly analytical, creatively minded, and experienced in building and managing high-performing teams and integrated campaigns across a dynamic digital landscape.

I. RESPONSIBILITIES:

• Own end-to-end order health: coordinate with TikTok Shop, Amazon FBA teams to ensure all order flows (including cancellation, returns, refunds, etc.) are resolved within SLA.
• Resolve fulfillment exceptions (e.g., unlinked cancellations, inventory syncing failures) in coordination with Ops support team and escalate systemic blockers for tech fixes.
• Maintain channel compliance and proactively address violations, listing errors, or payment issues.
• Responsible for all listing optimizations, sales strategy, pricing, Subscribe & Save—ensuring Buy Box uptime and zero suppressed/stranded ASINs.
• Build and execute the annual promotion calendar (Prime Day, BFCM, Mother’s Day, etc.); set event revenue targets for the Ads PIC and Content & Affiliate PIC, and guarantee every submission deadline is hit.
• Design and iterate customer‑review playbooks (Request‑a‑Review, Amazon Vine, TikTok Review Booster); personally handle escalated negative feedback to keep ratings 4.0 and grow reviews month‑over‑month.

II. REQUIREMENTS:

• 2+ years in e‑commerce or marketplace operation management, including 2+ years owning entire brand for Ecommerce platform or another major international marketplace.
• Demonstrated success scaling a beauty or consumer‑goods brand.
• Hands‑on expertise with Amazon Seller Central (Reports, Brand Analytics, A/B testing), Helium 10 (keyword research, profitability), and TikTok Shop Seller Center.
• Proven track record planning and executing large‑scale events (Prime Day, BFCM) with strict submission deadlines.

III. RECRUITMENT PROCESS: (2 rounds)
CV Application 1. Interview with Line Manager and HR 2. Interview with Head of Department or CEO.

IV. BENEFITS:

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).