Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Hoà Vang - Đà Nẵng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh Lễ tân
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
09/08/2025 16:15
MÔ TẢ CÔNG VIỆC
- Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Monitors Front Office, and particularly Guest Relations personnel, to ensure Le Club members and known repeat guests and other VIPs receive special attention and recognition.
- Promotes Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program.
- Maintains inter-departmental relationships to ensure seamless customer service.
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met.
- Schedules and regularly conducts routine inspections of areas under his/her control.
- Maintains knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
- Compiles statistics for front office and provide reports relating to that area. Continually checks the accuracy of room count.
- Conducts comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
- Communicates to the EAM/GM or his delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
- Maintains all procedures and adheres to them within the Mercure guidelines; in particular with emphasis on Hotel credit policy.
- Prepares efficient work schedule for all related departments, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
- In conjunction with other departments to prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc.
- Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
- Works with Talent & Culture Manager on manpower planning and management needs
- Works with Financial Controller in the preparation and management of the Department’s budget. Performs any other task assigned based on Mercure Bana Hills French Village needs or requirements.
- Competitive salary offerred
- Professional working environment
- Free accommodation plus daily meals provided by the Hotel
- Opportunity to access variety of training programs conducted by the Hotel & Group.
- Free shuttle from Da Nang city
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office and OPERA.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Strong Leadership skills in managing teams.
- Ability to manage complex relationships.
- Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
- 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
- Type and level of experience required may vary slightly based on size and complexity of operation
Should you feel interested in the opportunity, please send your resume to zalo: 0869 963 418