Responsibities:
- Coordinate with Housekeeping and Engineering to ensure villa readiness for arrivals.
- Support Hosts in handling guest requests, complaints, and inquiries to ensure satisfaction.
- Ensure all operational areas (Welcome Sala, vehicles, reception desk) are ready daily with sufficient supplies.
- Update Airport Representatives on pickups and guest info; inform GEMs and Receptionists of VIPs and special events.
- Promote upselling techniques and ensure team knowledge of resort services, promotions, and packages.
- Monitor billing issues, bookings, and transactions with accuracy and transparency.
- Conduct short trainings and SOP reviews for the Front Office team.
- Assist with admin tasks: scheduling, payroll, and purchasing.
- Maintain hygiene standards and support GEM duties when needed.
- Provide leadership, coaching, and support to Hosts and ensure smooth team operations
Requirements:
- High school diploma required; hospitality degree preferred.
- Proficient in Opera PMS and POS systems.
- Solid knowledge of Front Office procedures.
- Strong English communication skills, both written and spoken.
- Capable of training and supervising team members; effective communicator with guests and management.
- Eager to learn, hardworking, and adaptable under pressure.
- Flexible with working hours, including overtime when necessary.
- Minimum 2 years' experience in a similar role.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.