Responsibilities
- Handle guest concerns with empathy; escalate to the Direct Manager when necessary.
- Collaborate effectively with all departments to ensure smooth daily operations.
- Adhere to company policies, procedures, and grooming standards at all times.
- Check out with your Supervisor before leaving your shift and ensure your station is clean and orderly.
- Stay knowledgeable about Six Senses Con Dao’s services, menu items, and POS systems.
- Comply with safety protocols and ensure guest privacy is always respected.
- Actively participate in training sessions to enhance skills and improve guest satisfaction.
- Greet all guests courteously and deliver efficient, high-quality service.
- Complete reasonable additional tasks as assigned and promptly report any maintenance issues.
- Ensure guest satisfaction and maintain a clean, organized working environment.
- Accurately verify guest bills and room charges.
- Be familiar with resort offerings and departmental goals.
- Arrive on time in full uniform and remain present and attentive throughout service hours.
Requirements
- Minimum of one year of experience in a similar role.
- Strong English communication skills.
- Previous experience with a luxury brand or five-star hotel/resort is preferred.
- Demonstrates quick thinking and decisive action.
- Shows strong ownership and a responsible work ethic.
- Able to perform well under pressure.
- Open-minded, eager to learn, and maintains a positive, proactive attitude.
Note: This position is open for Vietnamese candidates only.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?