Logistics Customer Service & Operations (Speaking Chinese)

Mô tả công việc:

(Mức lương: Thỏa thuận)

Jiufangtongxun (JFT Logistics) is a leading cross-border logistics company, transformed in 2015.

• Operates 30+ subsidiaries worldwide
• Specialized in the USA, Europe, Canada, Japan, Australia, and Vietnam
• Owns diversified channels and overseas warehouses
• 1300+ employees
• Top 3 in South China, Top 10 in the industry

We have a strong and professional operations team to ensure high-quality service, and a wide range of products to meet various customer needs (FBA first-leg by air/sea, trucking & railway, small parcel, overseas warehousing, etc.).

Job Responsibilities:

• Review customer registration documents, organize and manage customer SOPs
• Follow up and handle the full order process
• Receive orders and arrange pickup/delivery
• Confirm warehouse data and resolve inbound issues
• Track shipment documents and order status, follow up on any exceptions
• Handle billing-related matters: issue invoices, track payments, reconcile accounts
• Provide excellent service to customers and support the sales team to ensure smooth order completion

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Welfare & Security: Full insurance + Annual health checkup + Paid holidays
Employee Benefits: Weekends off + Public holidays + Festive gifts
Onboarding Support: Welcome kit + Mentor guidance + Training programs Growth Opportunities: Learning pack

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Proficient in computer usage and office software
• Experience in cross-border e-commerce logistics (customer service or operations) is preferred
• Open to excellent fresh graduates (Chinese-Vietnamese or local Vietnamese who speak Chinese; English is a plus)
• Detail-oriented, responsible, strong learning ability and service mindset
• Flexible and communicative, with good collaboration across departments

Benefits & Perks:

• Onboarding Support: Welcome kit + Mentor guidance + Training programs
• Welfare & Security: Full insurance + Annual health checkup + Paid holidays
• Employee Benefits: Weekends off + Public holidays + Festive gifts
• Growth Opportunities: Learning pack

Location: Floor 8, 91A Cao Thang, Ward 3, District 3, HCMC

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Xuất Nhập Khẩu