As a Senior System Support Engineer in DAMO service line, you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients.
Job responsibilities
- You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
- You will understand complex application systems and find your way through them to debug a business impacting issue.
- You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
- You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
- You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
- You will efficiently use DevOps tools and practices to deploy and run software.
- You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.
- You will apply the latest technology thinking from our Technology Radar to solve client problems.
Job qualifications
Technical Skills
- You have experience working with either Java or Ruby, and a good understanding of C# is a nice-to-have.
- You have a good understanding of cloud platforms such as AWS (preferred), Azure or GCP.
- You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.
- You must possess strong debugging and triaging skills to troubleshoot code effectively.
- You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL.
- You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines.
- You have experience working with relational or non-relational databases.
- You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions.
- You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
- You are comfortable with Agile methods, such as Scrum and/or Kanban.
Professional Skills
- You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
- You have good communication and articulation skills.
- You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
- You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
- You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.
- You advocate for security best practices and implementation of the same.
- You can guide and mentor junior-level consultants.
- You are willing to be part of a rotation- and need-based 24x7 available team.
Other things to know
About DAMO
At DAMO™ Managed Services, we go beyond routine maintenance - we focus on continuous evolution to help organizations achieve extraordinary impact. Here, you’ll work on proactive improvements rather than reactive fixes. We're at the forefront of cost optimization, automation, and scalable solutions. Your expertise will play a key role in streamlining operations, boosting efficiency, and ensuring our systems grow with our clients’ needs. Join and be part of a team that thrives on curiosity, innovation, and purpose.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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