About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
For more information, please visit www.fwd.com
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn
PURPOSE:
- Responsible result, report for distribution related investigation tasks.
- Responsible for accurate, appropriately for distribution compliance reports.
KEY ACCOUNTABILITIES:
- Support DC Leader to conduct investigation of customer fraud-related complaints/non-customer fraud-related complaints.
- Conduct investigation with agent/employee; and agent’s/employee’s uplines for explanation and statement.
- Interview relevant parties for investigation purpose, where necessary.
- Liaise with all relevant parties on any findings.
- Provide fact summary including finding and recommendation for management review.
- Conduct investigation with agent/employee; and agent’s/employee’s uplines for explanation and statement .
- Prepare investigation report for stakeholders & management.
EXTERNAL & INTERNAL CONTACTS
Internal:
All Departments, Employees, Distribution Channel’s sales force.
External:
Distribution Business Partner, Vendors while conducting monitoring, investigation task; Regulators (MOF), AVI.
KNOWLEDGE & TECHNICAL SKILLS
- Good 4 skills (speak, write, read, listen) in English and Vietnamese.
- Good in investigation on agents, employees, third parties; investigation reporting writing skill.
- Strong skill of general fraud investigation and able to independent conduct investigation on insurance agent, third party.
- Good in Excel, Power point presentation, and MS word skill.
QUALIFICATIONS / EXPERIENCE
- University degree
- Minimum 5 years of experience in Audit, paralegal or Investigative work.
- Experienced in investigation the insurance misconduct cases committed by agent with support of internal staffs or customers (e.g. misappropriation, manipulate customers insurance documents)