Purpose
The maintenance farmer builds relationships and manages the account of existing core 3 customers through telephone and by retaining existing and building new business with them.
He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, the maintenance farmer generates modernization leads to modernization farmer.
What you’ll deliver:
Customer relationship management
- Proactively develops and creates customer relationships in his/her area of responsibility
- Is accountable for developing KONE position in his/her customer base or market area
- Documents the customer and contact information, maintains customer data
Sell
- Proactively generates opportunities from existing customer base
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Is accountable for finding customer needs and that KONE’s solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Is responsible for the account over the entire sell process and customer relationship
- Drives execution of her/his individual sales plan
What you’ll bring:
Sales and/ or customer service experience
Experience from/ familiar with solution selling methodology
Experience from/ familiar with (selling) complex technology solutions
Experience from / familiar with KONE customers’ industries is a plus
Basic English skills
Basic digital skills and mindset
Bachelor or Master’s degree in economics, engineering or other relevant field
Masters the sales process
Demonstrates service mindset
Numbers and facts drive actions
Is able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs and is able to use value based pricing to guarantee healthy margins
Comfortable and excited about the opportunities that digital solutions bring.
Accustomed to use different sales tools
Why join KONE?
At KONE we are on a mission to provide the best people flow experience. KONE leads the development in our industry and is acknowledged on the Forbes list of the most innovative companies in the world. KONE is a global company present in over 60 countries with headquarters in Espoo Finland. Our culture is built on the values of Customer, Care, Collaboration and Courage. We support our employees’ personal and professional growth and offer many opportunities to learn and grow in an international environment.
Creating an innovative and collaborative working culture where we value the contribution of each individual is at the heart of how we work. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and a daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers