Admissions Officer

Mô tả công việc:

1. Guide parents and students through the admissions process, making the experience positive, straightforward and engaging throughout.

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  Ensure timely communication, responding to all parent contact within 24 hours during the working week.
• Ensure high quality communication: written and verbal language, structure and consistent attention to detail.
• Maintain high levels of warmth and enthusiasm throughout all communications.
• Ensure that each family experiences key ‘magic moments’ throughout their journey, from enquiry to enrolment / induction, that are customised to their circumstances and memorable.

2. Build an understanding of each family’s needs and interests throughout the Parent Experience Journey.

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  Get to know families through great questions and active listening.
• Always be curious - identify what each parent and student needs – then personalise and tailor your offer accordingly.
• Deal effectively with objections and be responsive to buying signals.
• Build empathy and rapport with families.
• Support the MAC team through attendance at school recruitment events.

3. Drive conversion at each stage of the pipeline by maintaining a focus on ‘closing’ towards the next step.

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  Deal with new enquiries effectively and convert the enquiry to a visit to the school.
• Conduct individual and group tours of the school, making them as personal as possible and convert families to make an application.
• Facilitate the application and assessment process in a straightforward and efficient way to convert families to enrolment.
• Facilitate any remaining enrolment requirements and maintain continued contact to convert enrolled families into new starters.
• Support families in their induction and orientation to ensure a positive start at their new school.
• Follow up with leads at all stages of the pipeline that have become unresponsive to reignite their interest. Follow best practice in timing this communication.
• Close out unresponsive leads in a timely fashion, always leaving the door open for the conversation to restart.

4. Ensure that the school’s brand and core messages are integrated throughout the Purchase process.

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  Articulate in a compelling fashion the school’s USP and proof points.
• Advocate the value of being part of the Nord Anglia family.
• Link what parents and students need to our unique offer.
• Bring to life our global collaborations and educational assets to meet the needs to each family and student.

5. Support the Admissions Managers throughout the re-enrolment process to optimize the retention of existing students and families.

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  Support the Admissions Managers in refining the list of families eligible for re-enrolment.
• Work with the Admissions Managers to identify high risk families and support the execution of any mitigation strategies that are put in place to minimize the risk of these families not re-enrolling.
• Support the work with Marketing & Communications to optimize the nurturing of existing families with regard to the re-enrolment process.
• Support the re-enrolment process for families with the aim of making the process as straightforward as possible.
• Work with other relevant functions across the school to efficiently support the contracting and finance aspect to the re-enrolment process.

6. Implement the school’s admissions processes in line with any group policies and local market regulations.

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  Maintain an up to date understanding of group-wide admissions policies and processes.
• Understand any local regulatory requirements and ensure these are implemented at each stage of the admissions process.

7. Manage data capture and lead management through our CRM system and student profiles through Isams

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  Ensure that all new leads are entered into CRM within 24 hours during working week.
• Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective parents.
• Ensure to master CRM system as user and support on reporting

8. Support MAC activities including events/communication with potential and current parents and other jobs as assigned by DAM

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  Support the DAM to develop a culture where the school engages as one and works to ensure admissions is a whole school responsibility.
• Support MKT in building parents' advocacy and getting enquiries
• Support MKT event and other MAC initiatives

***Please apply for this vacancy using our recruitment portal at:

https://careers.nordangliaeducation.com/job-invite/6788/

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Qualifications / Training

• Bachelor’s Degree
  

Experience / Knowledge/ Skills

• Minimum 2 years working in a sales or service delivery sector
• Good cross-cultural, interpersonal & communication skills and an affinity for interacting with diverse nationalities and cultures
• Experience of having worked within a service delivery sector, education sector experience is a bonus
• Outstanding written and verbal communication skills in English
• Excellent time management skills and flexibility in dealing with multi-functional tasks
• Experience of working with a CRM and / or IMS
  

Personal Attributes

• A warm, personable and curious character
• Creative and technical thinking ability
• Self-motivated, flexible and adaptable to different tasks at hand
• Proactive and able to prompt others to ensure deadlines and targets are achieved, calm working under pressure
• High level of integrity
• Excellent time management and organizational skills
• Proficient communicator both oral and written
• Excellent attention to detail
• Affinity with and interest in education

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Giáo Dục Phổ Thông,Giáo Dục/Đào Tạo,Hành chính Văn phòng,Hành Chính/Văn Phòng