The Assistant Front Desk Manager is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. He/She is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up a strong professional relationship with our clients.
This role will report to the Client Service Manager and work closely together with the Sales team to maximize clients’ satisfaction.
Key Responsibilities:
- Manage and maintain day-to-day operations and smoothness of the centre
- Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
- Ensure centre facilities are maintained in optimal standard
- Supervise, train and motivate the centre team in client service excellence
- Manage and handle client's complaints independently
- Manage and handle centre’s payment collection
- Coordinate with various departments on project management
- Liaise with building management and vendors individually
- Escalation of issues in process, system, people, etc
- Able to drive centre team’s performance to achieve company’s objectives and targets
Requirements:
- Minimum 4 years of experience in serviced office or hospitality industry
- At least 1 year of experience in supervising a team
- Customer-oriented attitude with strong interpersonal skills
- Excellent communication in written and spoken English
- Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
- A strong decision-maker in handling clients’ inquiries and complaints in a prompt and precise manner
- A leader with positive thinking in motivating and maintaining good team morale
- Ability to multi-tasking and prioritizing tasks with a sense of urgency, detail-oriented and willing to learn
Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only.
Job Type: Full-time
Experience:
- Customer Service: 4 years (Required)
Language:
- English (Required)
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