BI AMS Support (All levels)

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description

ABOUT THE JOB

• Handle incoming calls and support queries, classify and redirect requests.
• Manage incident tickets, investigate root causes, and coordinate with internal IT to resolve within SLA.
• Support users with Power BI license creation, usage guidance in utilizing BI dashboards and reports, and report customization.
• Monitor ETL processes, troubleshoot errors, and update stakeholders.
• Manage service requests such as license setup, user permissions, and data issues.
• Prepare weekly/monthly SLA reports and maintain internal workflows.
• For Leader: manage the support team, coordinate with client stakeholders, train team members, and drive service improvements.

ABOUT YOU

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.
• 1–3 years of experience in BI support, data operations, or AMS (Power BI, ETL, incident management)
• Familiarity with Power BI, ETL monitoring, and ticketing tools.
• For Leader: leadership experience and client coordination capability.
• Good command of English.
• Strong communication skills and problem-solving mindset.
• Ability to work independently and under pressure.
• Ability to follow structured processes and collaborate in a fast-paced environment.

WHY AMARIS?

• 13th-month salary
• 14+ annual leaves per year
• Premium healthcare insurance, starting from your probation period
• Project reviews and yearly performance appraisals
• Annual company trips
• Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
• International team with flexible working time + hybrid working
• Tailor-made career path
• Technical workshops and training courses
• Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.