Customer Service Executive - Gma Transport

Mô tả công việc:

• Respond promptly to email and phone inquiries from clients, overseas agents, and internal teams.

• Send shipment status updates to customers to ensure transparency and satisfaction.

• Provide monthly updated quotations for import and export services, including LCL and FCL shipments.

• Accurately input charges and costs into the internal system for both export and import files.

• Coordinate co-load shipments to prevent mismatches and reduce financial discrepancies at destination.

• Review and verify invoices from overseas agents/consignees.

• Prepare and send arrival notices and customer invoices in a timely manner.

• Share vessel schedules with shippers (export) and manage routing orders to origin agents.

• Liaise with local carriers and transshipment hubs regarding DG (Dangerous Goods) cargo approval and documentation.

• Follow up on Statements of Account (SOA) to ensure accurate reconciliation.

• Monitor and support on-time delivery of cargo, especially for export shipments.

• Conduct telemarketing to assist business development efforts and generate leads.

• Handle import-related phone inquiries when the import team is unavailable.

• Respond to questions from local and overseas freight forwarders regarding shipments and procedures.

• Coordinate with overseas offices for clarification on netting issues.

• Send quotations and booking confirmations to clients efficiently and professionally.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Competitive base salary with attractive performance-based bonuses.

• Full statutory benefits in accordance with Vietnamese labor law, including social insurance, health insurance, and unemployment insurance.

• Access to comprehensive training programs to develop professional skills and enhance career growth.

• Regular performance reviews and salary adjustments based on individual contribution.

• Opportunities to participate in team-building activities and company trips, fostering a dynamic and youthful work environment.

• Clear career advancement paths in a professional, fast-paced international logistics environment.

• Exposure to international partners and clients, broadening your industry network and experience.

• Modern office facilities and tools to support efficient work.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.

• 2–5 years of relevant experience in freight forwarding / NVOCC, with solid exposure to LCL and FCL operations.

• Familiarity with shipping documentation, ocean freight procedures, and Incoterms.

• Strong phone etiquette and active listening skills.

• Excellent written and verbal communication in both Vietnamese and English.

• High customer orientation with the ability to interact with diverse personalities.

• Able to multi-task, prioritize tasks, and work efficiently under pressure.

• Proficient in Microsoft Office and experience with logistics/CRM systems.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Hàng Hải,Quan Hệ Khách Hàng,Vận Tải,Xuất Nhập Khẩu