Customer Service (IELTS 7.0)

Mô tả công việc:

• Handle emails and phone calls with an eloquent approach and resolve queries or issues in a well-spoken manner
• Connect clients with service providers
• Serve as the primary contact for service issues, complaints, major changes, and plan reviews.
• Promote services to new clients
• Manage client's budgeting information and assist with plan reviews by evaluating goal achievement, solving implementation issues, and setting new goals.
• Do other admin tasks such as: generate monthly reports, create service agreements, service booking, etc.
• Take on other ad-hoc duties and admin tasks
• Ensure confidentiality of all customer and organizational information.
• Prepare and submit daily, weekly, and monthly reports.
• Collaborate with team members to meet KPIs and report to team leaders and managers.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Candidates with experience in Customer Service at international companies will be given priority.
• Proficient in Microsoft Office, with excellent communication and problem-solving skills.
• Fluent in Vietnamese and English (IELTS 7.0).
• Strong interpersonal, listening, and written/verbal communication skills.
• Ability to adapt communication style and resolve conflicts.
• High numeracy and literacy.
• Friendly, team-oriented, and capable of working under pressure with accuracy.
• Good organizational and task-management skills.
• Proactive and innovative in work.
• Accounting or finance background is a plus.

Benefits:

- Pay rate: 11,000,000 - 14,000,000 VND/ month

- Working time: 8 AM - 5:30 PM From Monday to Friday

• 13th-month salary
• Travel opportunities
• Quarterly team-building events
• Social insurance coverage
• 12 days of annual leave
• Professional working environment.
• An enjoyable working environment full of dedicated young people.
• Opportunities for personal development and a great team culture.
• No overtime

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng