Customer Service Officer (Temporary Contract)

Mô tả công việc:

(Mức lương: Thỏa thuận)

• Handle inbound calls, assist customers with information, services, and products.

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  Manage and update customer information in the system.

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  Coordinate delivery schedules, optimize routes and frequencies based on actual demand.

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  Process orders, track deliveries, and collaborate with Logistics & DSP.

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  Handle promotional orders, giveaways, and returns per procedures.

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  Address customer inquiries regarding products, services, and sales programs.

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  Follow up on overdue payments, assist with invoice and document issues.

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  Manage contracts and related documents in compliance with regulations.

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  Monitor customer activity, support contract termination when necessary.

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  Provide reports and data upon request.

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  Perform other tasks as assigned by management.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Additional insurance: Accident 24/24; Inpatient insurance (hospitalization and surgery)
Training Opportunities and Career Path Development

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Preferably 1-2 years of experience in FMCG.

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  Strong communication skills, customer-centric mindset.

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  Experience with management software, data analysis skills.

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  Adaptability and problem-solving ability.

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  Patience, emotional control, and eagerness to learn

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng