Customer Technical Support Manager

Challenge Yourself and Impact the Future!

Who are we looking for?

The position reports directly to the Technical Manager of the SEA region and will be responsible for driving growth through successful new product evaluations, increasing customer loyalty by exceeding expectations in technical competence, responsiveness, and troubleshooting & technical problem-solving, working hand in hand with the sales team.

The incumbent will also be required to work closely with various departments such as sales, marketing, and R&D teams.

What will you be doing?

• Provide technical support to our target markets and customers by offering appropriate solutions to technical issues through process troubleshooting and root cause analysis to resolve customer issues in a timely manner.
• Participate in on-site customer evaluations with the primary goal of ensuring evaluation success to help drive the growth of the SAS business unit.
• Conduct regular technical visits, lead technical discussions and meetings with customers to address technical issues and resolutions, aiding sales growth and creating new opportunities.
• Provide technical training and presentations to both external and internal customers.
• Collaborate closely with other departments such as Operations, QA, R&D, and Product Marketing to provide technical solutions, resolve product and quality issues, and maintain high product quality and services for SAS customers.
• Prepare and submit monthly technical reports, call reports, and evaluation reports on time.
• Manage technical projects, including product evaluations and qualifications, technology transfers, process solutions, new product implementation, and more.
• Build and maintain relationships with customers, distributors, and agents, ensuring constant contact to grow the SAS business.

Who are You?

• Bachelor’s degree in electrical, electronics, chemical, mechanical engineering, material science, or other engineering disciplines.
• At least 5 years of experience in the SMT/PCBA Assembly industry; experience in backend semiconductor assembly is an added advantage.
• Experience with solder paste, paste flux, liquid flux, cored wire, adhesive, conformal coating, and encapsulant resin materials.
• Experience with thermal interface materials, hybrid and full sintered die attach materials is an added advantage.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

• Strong communication skills (written and verbal) in English.
• Proficiency in Vietnamese language
• Strong presentation skills.
• Outstanding customer relationship skills with the ability to adapt to varying customer needs.
• Ability to multitask, manage transitions effectively, and change focus quickly.
• Ability to handle constructive feedback and adapt accordingly.
• Ability to work under pressure.
• Team player with a proactive and willing-to-learn attitude.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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