Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies
§ Participates in the development of the hotel’s business strategies
§ Develops and implements accounting and financial strategies that support achievement of the hotel’s goals
§ Monitors status regularly and adjusts strategies as appropriate
§ Develops the annual budget in conjunction with the Executive Committee
§ Develops and implements financial and purchasing strategies which are aligned with the hotel’s objectives and internal control practices
§ Reviews and analyzes business strategies throughout the hotel to ensure alignment with the hotel’s financial objectives
Consults with management on strategies to optimize financial results
§ Counsels management teams on ways to maximize profits and cash flow; analyzes actual practices and data and suggests alternative strategies for managing their business
§ Provides management with reports and information that can be used as a basis for improved decision making
§ Develops annual operating and capital budget by working with department managers; analyzes budget variances and recommends strategies for improvement
§ Supports the operation of the hotel by overseeing the purchasing function
§ Coordinates the implementation of IT systems on-site; works with Corporate Office to ensure that systems adhere to Carlson Hotels standards and configuration
§ Responsible for communication between hotel management and owners
Develops and implements financial strategies and accounting practices and performs a variety of control functions
§ Maximizes cash flow by proactively managing accounts payable and accounts receivable functions
§ Works with Carlson Hotels Accounting in the resolution of accounting issues at the hotel and in the preparation of hotel financial statements and reports
§ Ensures that accounting practices adhere to legal requirements and Carlson Hotels standards including:
- Preparing and filing of tax and license information returns
- Providing internal and external auditors with the information they need and implementing their recommendations
§ Aligns practices with internal and external audit recommendations
§ Develops controls which are complementary to the delivery of 100% Guest Satisfaction
§ Articulates policies and audits compliance of cash handling and credit positions and credit
§ Reviews and maintains accurate files on all contractual obligations
Develops and implements strategies and practices which support employee engagement
§ Recruits and selects qualified candidates
§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
§ Communicates performance expectations and provides employees with on-going feedback
§ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
§ Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
§ Communicates and reinforces the vision for Yes I Can! service to employees
§ Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
§ Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
Adheres to hotel policies and procedures
§ Attends work on time and as scheduled
§ Follows hotel grooming and hygiene standards
§ Performs other duties and tasks as directed
§ Maintains safe working conditions within the department and Hotel
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
