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Be proud to belong to Meliá as we are proud of you ��
We are looking for Executive Assistant Manager - Melia Nha Trang (pre-opening)
Mission:
As Executive Assistant Manager – Melia Nha Trang, your mission is to lead the day-to-day operations of the hotel with 365 rooms, ensuring the highest standards of guest satisfaction, operational efficiency, and team performance. You will act as a key representative of the Melia brand, maintaining the company’s values while driving profitability, sustainability, and service excellence. You are responsible for supporting the Cluster General Manager in executing strategic plans, managing departmental leaders, and fostering a strong service culture that enhances the guest experience and motivates team members to achieve exceptional results.
Main responsibilities:
Operational Management:
- Supervise and coordinate all departments: Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Spa & Recreation, Security, and other guest-facing and back-of-house operations.
- Ensure seamless, high-quality service delivery across all guest touchpoints, maintaining a strong presence in the lobby, outlets, and public areas.
- Regularly review operational procedures and guest feedback to implement continuous improvements and corrective actions.
Guest Experience & Brand Standards:
- Uphold and implement Melia brand standards, policies, and values in all departments.
- Proactively manage guest feedback and online reviews (e.g. TripAdvisor, Booking.com) to ensure a high reputation score.
- Oversee VIP arrivals and special guest arrangements to ensure personalized and memorable experiences.
Financial & Business Performance:
- Assist in developing and executing the hotel’s annual business plan, budget, and forecasting in coordination with Finance and the Cluster GM.
- Monitor departmental KPIs including GOP, REVPAR, ADR, cost ratios, and labor productivity.
- Identify and implement opportunities for cost control, revenue enhancement, and operational efficiency.
Commercial Collaboration:
- Collaborate with Sales, Marketing, Revenue, and E-Commerce teams to support initiatives that drive occupancy, ADR, and market share.
- Represent the operational needs of the hotel in strategic meetings and participate in pricing and promotional decision-making.
Human Resources & Leadership:
- Lead, coach, and develop Heads of Departments, fostering a culture of accountability, empowerment, and service excellence.
- Support the Talent & Culture team in recruitment, training, performance management, and employee engagement.
- Champion Melia’s corporate values and promote a positive and inclusive workplace culture.
Compliance & Risk Management:
- Ensure compliance with all local laws, health & safety regulations, and company policies.
- Oversee emergency procedures, crisis management planning, and operational risk mitigation.
Main requirements:
- Bachelor's Degree in Hospitality Management, Business Administration, or related field.
- At least 3-5 years of progressive leadership in International Brand 5 Stars
- Excellent command of English (spoken and written).
- Strong leadership and people management capabilities.
- Strategic thinking combined with operational attention to detail.
- Financial and analytical acumen.
- Adaptability, emotional intelligence, and results-driven
At Meliá we are all VIP ��
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
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