Mövenpick Resort Waverly Phu Quoc and Mövenpick Villas & Residences Phu Quoc is a vibrant beachfront destination on the stunning island of Phu Quoc, Vietnam. Boasting over 700 accommodations, including residences, villas, and hotel rooms, the property offers a private beach and an array of exceptional amenities. Guests can indulge in diverse culinary experiences at our all-day dining and specialty restaurants, relax at the beach club, or enjoy premium offerings in our lounge and snack areas.
With versatile event spaces, including ballrooms, meeting rooms, and outdoor venues, the resort is ideal for hosting a wide range of gatherings, from intimate meetings to grand celebrations. Recreational highlights include four expansive swimming pools, two kids’ pools, a serene spa and wellness center, a kids’ club, and a variety of entertainment and sports activities. Mövenpick Phu Quoc ensures a memorable experience for every guest.
Job Description
We are seeking a dynamic and experienced Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. As the face of our establishment, you will oversee daily front office activities, manage a team of receptionists and concierge staff, and uphold the highest standards of customer service.
- Supervise and coordinate all front office activities, including guest check-in/check-out, guest and member relations, and concierge services.
- Train, mentor, and schedule front office staff to ensure efficient and courteous service.
- Handle guest complaints and special requests with professionalism and promptness.
- Lead the guest communication team in the call center and via online channels
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.
- Maintain accurate records of guest accounts, billing, and payments.
- Ensure compliance with health, safety, and company policies.
Qualifications
- Proven experience as a Front Office Manager or in a similar hospitality role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software (e.g., Opera, Cloudbeds, or similar).
- Ability to multitask and remain calm under pressure.
- Degree or diploma in Hospitality Management or related field is preferred.
Additional Information
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a vibrant, international environment.
- Career growth and development opportunities within AccorHotels.
- Employee wellness programs and discounts at Mövenpick and Accor properties worldwide.
- Training programs online and regionally (face-to-face) to enhance skills and knowledge.
- Role is open to a national under local contract.
