Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Qui Nhơn - Bình Định
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
29/07/2025 12:19
MÔ TẢ CÔNG VIỆC
Participate in preparation of the hotel's strategic and marketing plans.
Prepare the Front Office team budget.
Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success.
This will involve training in both Opera systems and guest-service procedures.
Maintain full knowledge of the Property Management and Call Centre computer systems.
Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Remain accountable for all elements of the department operations.
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance
Continue to capture best current practice in new LSOPs relating to front office operation.
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
Develop and maintain a motivational working environment within the department.
Provide coaching and counseling, support and guidance to the associates as required.
Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results. Administration
Establish and maintain effective employee relations.
Liaise with P&C in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
Control payroll and business expenses of the department.
Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
Provide assistance to local representatives of tour operators and travel agencies.
QUYỀN LỢI ĐƯỢC HƯỞNG
- Professional and friendly working environment
- 2 days off/ week, 16 annual leaves/ year, birthday leave
- Social Insurance
- 24h accidental insurance,
- Accommodation (for non-resident in Binh Dinh), Uniform, meals, shuttle bus are provided
Discuss in interview time
YÊU CẦU HỒ SƠ
Send your English CV to email tranguyen a còng avanihotels.com
Contact number: 02563840132 (People & Culture Department)
Address: Bai Dai, Quy Nhon Nam Ward, Gia Lai Province, Vietnam
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