We’re hiring: Guest Relations Coordinator in Ho Chi Minh.
At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!
OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.
OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around
immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.
4 CORE VALUES:
A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.
Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.
U: We believe in UNITY, and prioritize effective teamwork.
A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.
Sounds great – what’s the role in a nutshell?
As a Guest Relations Coordinator, you are responsible for managing the guest journey from the moment of booking through to post-expedition follow-up. Working closely with our operations, reservations, and sales teams, you will ensure a seamless and elevated experience, handling guest requests, personal preferences, and trip customizations with precision and care.
This role reports directly to the Country Manager of the region and plays a key part in upholding the Aqua Expeditions standard of service excellence.
What You’ll Be Responsible For:
Guest Journey Management
- Serve as the main point of contact for assigned guests from D-45 to post-expedition follow-up.
- Ensure all pre-arrival information is accurate and up to date, including travel details, special requests, and dietary preferences.
- Coordinate closely with onboard teams and operations to guarantee smooth logistics and premium service.
- Manage digital guest check-in procedures and final manifest preparations.
Service Excellence & Personalization
- Respond to guest inquiries with empathy, professionalism, and promptness.
- Deliver high-touch communication in English, Spanish, and French, maintaining consistency in tone and brand messaging.
- Personalize each journey by capturing preferences, special celebrations, or unique needs, ensuring delivery during the cruise.
Coordination & Problem Solving
- Collaborate with Sales, Reservations, and Operations to align guest expectations with onboard delivery.
- Support resolution of any guest concerns or service issues, escalating to the Country Manager when necessary.
- Coordinate with internal teams to ensure guest-facing materials, itineraries, and onboard documents are accurate and timely.
Post-Cruise Engagement
- Manage post-cruise communication and feedback collection, ensuring proper logging in CRM systems.
- Contribute to brand loyalty initiatives and retention strategies by sharing guest insights and opportunities for improvement.
What We’re Looking For
- Degree in Tourism, Hospitality, Business Administration, or a related field.
- Minimum 3 years’ experience in luxury hospitality, travel coordination, or guest services.
- Fluent in English and French, Spanish a plus (spoken and written).
- Familiar with CRM platforms, digital check-in tools, and guest management systems.
- Strong organizational skills with keen attention to detail.
- Excellent interpersonal and written communication abilities.
- A problem-solver with a high level of emotional intelligence.
- Tech-savvy with a willingness to embrace digital tools and automation.
- A positive attitude, resilience, and a service-first mindset.
Why You’ll Love Working With Us
- Join a globally recognized luxury travel brand.
- Be part of a dynamic, multicultural team committed to excellence.
- Opportunity to grow within an expanding and award-winning company.
- Competitive compensation and benefits.
Apply Now and Embark on an Extraordinary Voyage With Us!
