IT Helpdesk

Position: IT Helpdesk (Banking)

Location: Flexible between District 1 and District 4, Ho Chi Minh City.

Working hours of IT Helpdesk engineer: 8:30AM to 7:00PM (from Monday to Friday).

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JOB OBJECTIVES:

• Act as the IT Helpdesk engineer to work with local colleagues and Group workplace team to setup and maintain IT facilities for all end users..

KEY RESPONSIBILITIES:

• Work with relevant team for setting IT workplace facility and all related application in end user’s laptops & PCs, printer, scanner, telephony.
• Troubleshoot IT issues on end user’s laptop & PCs.
• Work with vendor to fix all related IT workplace issues such as PC, laptop, Microsoft Office…
• Implement and manage workplace technology solutions including end users’ devices, telephony, collaboration and office productivity tools, managed print.
• Maintain and ensure OS, application patching on time.
• Maintaining technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting.
• Managing and getting BU requirement for IT facilities.

KEY REQUIREMENTS (Qualification/ Experience/ Skills):

• Have a bachelor’s degree in IT major.
• Overall experience of at least 2 years in IT field such as IT helpdesk, IT support…
• Extensive knowledge of computer hardware systems.
• Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace environments.
• Experience in IT documentation and IT facilities roll out.
• Reading and understanding English documents

BENEFITS:

• 13th-month salary calculated based on actual working time at INNOTECH.
• PVI Healthcare Insurance for all employees
• PVI Healthcare Insurance for family
• Moon cake, Tet Gift
• Quarterly/project kickoff team-building budget.
• Monthly birthday parties with cake/gifts and an additional paid day off.
• Laptop and monitor provided for work.
• Performance bonus plan.
• Employee referral bonus: 2,000,000 – 10,000,000 VND (depending on level/role).
• Annual company trips / Football club / Climbing club / Year-end party.
• Learning and certification support.
• Value-oriented, international working environment with a flexible culture.

Job Type: Full-time

Experience:

• IT support: 2 years (Preferred)

Language:

• English (Required)