1/ Main tasks & key responsibilities:
- Receive pre-alert/docs from the oversea/system or handling instruction from Sales/Cs team.
- Checking docs (HBL, MBL, cargos details…) and make sure all information is matched with each other.
- Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents.
- Prepare document and filling manifest on time.
- Prepare arrival notice and deliver order.
- Follow up shipment status and do keep customer inform timely.
- Do billing, follow up customer’s payment and exchange Original Bill of Lading (if any) before releasing Delivery Order.
- Supports Customer Service in the incident and exception management resolution.
- Maintains excellent relationships with internal and external customer.
- Is responsible for identifying performance issues of customer or vendor and proposes solutions to improve/correct performance.
- Performs IT systems related tasks to provide up to date information on shipment.
- Interacts with Customer Service, Product, and Global Service Centers, if required.
2/ Qualifications:
- Extensive knowledge of Ocean Freight Operations
- Bachelor’s degree in international business/ SCM/ Import - Export
- At least 2-3 years experiences in Ocean Freight Operations
- Good English communication/ writing skills
- Good administrative skills
- Results driven and attention to details
- Proficient in Microsoft Office
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