Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will help ensure the successful implementation of all changes within OP
The Change Management Manager plays a key role in driving the success of operational service projects by focusing on the people side of change, process change. This includes guiding transitions in processes, systems, and structures to ensure smooth adoption and minimal resistance. The role develops and executes change strategies that enhance employee engagement, reduce risk, and improve productivity. Acting as a change champion, the manager promotes best practices across business-as-usual operations, system enhancements, and transformation initiatives within Prudential Vietnam’s Operations team.
Change Strategy & Planning
- Develop and implement change management strategies to foster a positive change mindset within the division and plans tailored to operational project.
- Conduct change impact assessments and stakeholder analyses to identify key areas of focus.
- Own and manage the division’s implementation roadmap, ensuring alignment with strategic goals and timely execution.
- Ownership of the Operation division’s implementation roadmap
Stakeholder Engagement
- Partner with project managers, business leaders, and HR to ensure alignment and support for change initiatives.
- Collaborate with business process owners to create and manage a clear communication plan, ensuring consistent messaging and stakeholder alignment.
- Act as a trusted advisor and coach to senior leaders and people managers to help them fulfill their change leadership roles.
Communication & Training
- Design and deliver tailored communication strategies, stakeholder engagement plans, and executive alignment materials for diverse business audiences.
- Collaborate with training teams to develop and implement learning programs that support capability building.
- Facilitate training and development programs to equip employees with the skills needed to adapt to new processes and technologies.
Change Readiness & Adoption
- Collaborate with Monitor and evaluate the effectiveness of change initiatives, using feedback and data to make informed adjustments.
- Track adoption metrics and feedback to continuously improve change interventions.
- Facilitate stakeholder workshops, focus groups, and feedback sessions to enhance engagement and refine change approaches.
Governance & report
- Participate in change governance forums and provide regular updates on change progress, risks, and outcomes.
- Ensure compliance with Prudential’s change management frameworks and standards.
- Perform other duties as assigned by the Line Manager or Company Management.
This role is be accountable
- Accountable for the successful change management initiatives within the division.
- Accountable for fostering a positive change mindset within the division.
- Develop and maintain a change management framework for the Operations division
- Accountable for Operations division’s implementation roadmap
Accountable for the performance of OP’s change management
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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