Quality Analyst

Introduction

Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Responsibility

• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
• Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
• Conduct reviews of individual/team capability to ensure quality performance met targets;
• Review client claims and non-compliance issues;
• Conduct data analysis to identify areas for improvement;
• Identify and implement best practice appropriate and applicable to improving overall quality;
• Develop, recommend and monitor corrective & preventive actions;
• Evaluate and audit team quality including both internal and external reports;
• Check and validate findings, implement appropriate corrective actions;
• Maintain standards and performance quality for all services provided.

Key skills and experience

• Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
• Strong communication skills (verbal and written);
• Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
• Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
• Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
• Willing to handle multi-projects;
• Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
• Works independently with minimal supervision;
• Assist in training as needed;
• Team player and has excellent interpersonal skills;
• Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
• Having experience in the BPO industry (Content Moderation) is a plus.

Requirement

• No corrective actions received in the previous job;

• Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.

Benefits

1. Salary and Benefits

• Attractive salary, night shift allowance and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

2. Working Environment

• 5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
• International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Modern hardware (Laptop and other equipments provided);
• Free drinks (coffee, tea, etc.);
• Nap room for a quick rest;
• Training and career development opportunities: Continuous and professional training to fully develop your potential.

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at [email protected]. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.