E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.
Responsibilities
- Monitor performance of key metrics and conduct analysis when necessary.
- Review potential gaps and areas for improvement from policy development to enforcement execution.
- Drive collaboration and streamline processes with cross-functional teams across SEA markets to improve overall efficiency.
- Manage various programs in reducing overall risk to platform and follow-through on action items with respective stakeholders.
- Propose improvements to existing controls and new mechanisms to deal with emerging risks.
- Organise and coordinate meetings to review, investigate and resolve risks within the product (assortment) and content policies.
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