Quality Control (BPO)

Mô tả công việc:

• Be responsible for compliance audits, case handling issues/process issues, and maintain zero compliance issues in the team.
• Monitor, evaluate agent’s writing skill, technical knowledge.
• Support management focuses on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.
• Provides accurate and timely reports on a daily, monthly, month-to-date and year-todate rolling basis on call quality, productivity, availability, and other key metrics as determined.
• Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Salary range up to 20 mil Gross.
• Salary at 100% during the probationary period.
• 90% contribution of the gross salary to social insurance.
• An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the
  normal salary + PVI insurance + 500,000 VND food allowance.
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of
  signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Have at least 6 months experience in QA in BPO, Contact center industry
• Demonstrated willingness and ability to learn about IT, Technical Support, and high-tech project
  environments. Candidate will be expected to pass a knowledge checkpoint and progressively take on related responsibilities.
• Experience in managing quality performance targets desired.
• Disciplined and highly motivated to motivate and encourage the team for improvement.
• Excellent in writing and reading English skill and interpersonal communication skill.
• Demonstrated problem-solving skills, strategic and analytical capabilities.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: IT Phần Mềm,QA/Test,Quản Lý Chất Lượng (QA/QC),Sản Xuất/Lắp Ráp/Chế Biến