Restaurant Supervisor At Búp Sky Cuisine

Mô tả công việc:

Position Summary:

The Restaurant Supervisor is responsible for overseeing daily front-of-house operations to ensure seamless service, adherence to company standards, and a high level of guest satisfaction. This role involves staff supervision, operational coordination, and direct interaction with guests to maintain an exceptional dining experience.

Key Responsibilities:

• Supervise and monitor staff performance to ensure adherence to established service procedures and hospitality standards.
• Coordinate and allocate work assignments and shift schedules for restaurant personnel.
• Review and address operational reports submitted by section captains regarding facility conditions, employee discipline, and other relevant matters.
• Assist team members with pre-shift setup and ensure readiness for service operations.
• Engage with guests to understand their preferences and ensure their expectations are met or exceeded.
• Promptly and professionally handle customer complaints and inquiries to ensure guest satisfaction.
• Oversee food quality before service to guarantee consistency with the restaurant’s culinary standards.
• Address operational issues beyond the scope of line staff and ensure timely resolution.
• Prepare and submit detailed daily operational reports to the Restaurant Manager.
• Contribute to the planning, implementation, and evaluation of training programs for service staff.
• Monitor and manage restaurant resources, equipment, and inventory to prevent waste and loss.
• Evaluate employee performance, including regular assessments and probation period reviews.
• Ensure all staff members comply with company policies, workplace rules, and labor regulations.
• Perform additional duties and responsibilities as assigned by senior management.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Salary: VND 12.000.000 – 14.000.000 per month
• Working Environment: Friendly, professional, and collaborative workplace with ample opportunities to demonstrate personal competencies.
• Contract & Insurance: Official employment contract with full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) in accordance with Vietnamese labor law.
• Probation Period: 2 month with 85% of official salary.
• Additional Allowances:
• One complimentary meal per working shift
• Parking allowance (if applicable)
• Working Days: 4 days off per month
• Service Charge: Applied after successful completion of the probation period
• KPI Bonus: Monthly performance-based bonus available
• 13th-Month Salary: Provided in accordance with company policy
• Public Holidays: Entitlements as per Vietnamese Labor Law
• Annual Leave: 12 days per year

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Education: College or University degree in Tourism, Hospitality Management, or a related field
• Experience: Minimum 2 years in the position of Front Office Supervisor or higher
• Skills: Strong communication and interpersonal skills, flexible problem-solving abilities, and proven team leadership capability
• Languages: Proficient in English communication (mandatory); knowledge of additional foreign languages is an advantage
• Computer Literacy: Proficient in Property Management Systems (e.g., Opera, Smile, eZee...) and Microsoft Word/Excel
• Personal Qualities: Honest, proactive, detail-oriented, responsible, and service-minded

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn,Sản Xuất/Lắp Ráp/Chế Biến