POSITION SUMMARY
JOB SUMMARY
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
JOB SPECIFIC TASKS
Administrative Support
- Responsible for the daily administrative work of the department.
- Handling incoming calls and assist in handling guest enquiries.
- Compile the attendance record and keep track on all overtime record and leave application record and updating in Sunfish.
- To manage the office supplies inventory of the department and minimize any wastage & responsible for all ordering/purchasing in BirchStreet.
- Responsible for the maintenance of all equipment in the office.
- In charge of the departmental notice board and make certain that the relevant information is posted.
- Preparing meeting minutes and distribute to related personnel.
- Assist in compiling periodical reports.
Coordination with other departments
- Act as a key coordinator between Human Resources on roster arrangements, attendance record, leave record and other HR related matters.
- Handle the flow of correspondence and memos with other departments.
- Responsible for booking of transportation for FAM trips and all S&M team staff travel
Sales Support
- Assist in data input in the system.
- Handle sales enquiries to relay the requests to respective sales associates.
- Prepare sales contracts and correspondence for customers.
Filing
- To be in charge of the office filing system and be sure that all correspondence are properly filed.
- Conduct regular filing audits and report to DOM on any defects.
- To make certain that all hotel collaterals are well stocked and are properly stored.
Budget Control
- Responsible for the tracking of various expenses incurred such as transportation, sales trip, and office supplies etc.
- Monthly update and submitting to Finance of expenses for record & reimbursement.
Office Etiquette and Business Ethics
- Properly dressed in uniform with general appearance according to the hotel standard.
- Conducting business according to the Marriott guidelines and local law.
- Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
