Senior Customer Partner Representative

Are you a Senior Customer Partner Representative passionate about sales efficiency ? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

I. Job Purpose

The incumbent for RC is responsible for promoting and selling in-charged products (medical equipments, devices and consumables for both chronic and acute treatment) to hospitals and healthcare professionals within ETC channel. The ideal candidate will be responsible for driving sales growth, building strong relationships with healthcare professionals, and expanding our market presence while fully adhering to regulatory standards, company policies in all interactions and activities.

II. Tasks & Responsibilities:

1. Sales and business development

• Create and implement effective sales plan to achieve sales targets for assigned product ranges. Based on the historical sales and analysis of actual situation of market, propose sales forecast to (direct) manager(s) in order to have sufficient stock for sales and further sales forecast and tracking.
• Meet or exceed sales targets by promoting and selling products to hospitals and healthcare professionals as well as managing well the relationship with distributors/ dealers.
• Conduct product presentations and demonstrations to highlight the benefits and usage of products to hospital-based healthcare staff.
• Keep updated of progress and development in the market and at customers in charge to identify and establish new business opportunities.

2. Customer engagement

• Maintain frequent visit to customers.
• Establish and maintain strong relationships with key opinion leaders, influencers (KOLs) at customer sides, and hospital procurement departments.
• Provide ongoing support to customers, addressing their needs and resolving any issues related to product usage or delivery.
• Gather and report customer feedback to improve product offerings and customer satisfaction.
• Find out customer insights and needs through daily conversation and observation to propose business opportuntities as a trsuted partner.
• Act as first point of contact to handle customer complaints to ensure customer satisfaction/ understanding and compliance. Coordinate with technical team to ensure flawless execution for machine installation, training and after-sales services..
• Collaborate with internal teams for including but not limited to customer meetings, seminars, conferences, trade exhibitions, tender submission

3. Tender management

• Combine customer understanding, regulatory and economic landscape to identify potental investment and purchase opportunities of customers.
• Ensure B.Braun's products are listed in hospital tenders by meeting all necessary criteria and deadlines.
• Monitor the performance of submitted tenders and manage any issues that arise during the tender process.
• Work closely with CSR team and dealers/ distributors who handle the preparation of tender documents to ensure all requirements are met.

4. Product configuration

• Maintain in-depth knowledge of B.Braun's product portfolio and therapies then work with healthcare professionals to understand their specific needs and requirements for the assigned products.
• Configure and customize products to meet the specific needs of hospitals and departments. Act as the partner of customers and utilise product understanding to provide consultancy and increase advocacy of customers in charge to B. Braun products.

5. Report, analysis and other tasks

• Report sales performance, customer interactions, market intelligence, competitor activities, etc on designed CRM system or as per requested.
• Build-up the relationship with dealers across the assigned region.
• Collaborate effectively with other teams when required for aligned actions and support inlcuding but not limited to events, customer survey...
• Fulfill other tasks as assigned by (direct) managers from time to time.

III. Qualification Requirements

• Bachelor's degree in Life Sciences, Medical, Biomedical, Pharmacy, or a related field. Master's degree in Marketing or Business Administration preferred.

• At least 2 years experience in healthcare sales via ETC channel. Experience working with relevant products is preferrable.
• Experience in tender management.

• Experience on working with dealers/ distributors preferred.

• Effective communication and business acumen.
• Analytical skills and nfluencing skills.
• Ability to build and maintain relationships with healthcare professionals.
• High motivation and results-oriented mindset.
• Ethical conduct

• Competitive salary and attractive annual bonus
• Sales & Marketing incentive
• Production incentive (relevant for production departments)
• Guaranteed 13th month salary
• Company health insurance
• Responsibility allowance
• Service award
• Company canteen or lunch allowance
Exciting company engagement activities

What’s next?

Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here