Senior Manager Client Management

Job Summary

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Facilitate and lead business integration process for new clients to ensure smooth client integration
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Lead business communications and business review meetings with clients' management teams
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
• Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills and Knowledge

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree