Senior Print & POSM Production Manager

About adm-Indicia

As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.

We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.

Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.

Purpose of the role

As a Senior Production Manager (SPM), you will work within your team to provide excellent production delivery services for our clients.

Vision: The SPM manages the production of all level spending and strategic projects to ensure the highest satisfaction of Indicia Worldwide’s clients.

Mission: To activate the proposition of Indicia Worldwide through clients delivering both the best quality and price for our clients´ needs.

Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering, and Accountability.

The SPM manages the end-to-end production of high level spend and strategic projects while facing clients directly supporting both strategy and satisfaction. The SPM will also be expected to mentor and upskill the Production Managers and, at times, manage the project traffic among PMs.

You will be competent in expressing the Indicia proposition and will work with your team members on client production activities with the highest compliance and quality standards.

You will have accountability for the accuracy, quality, timeliness and profitability of multiple campaigns and projects by managing the briefing, scheduling and delivery process on behalf of the client.

You are expected to identify opportunities for harmonisation, best-in-class sourcing and sustainability with your Line Management.

You will work collaboratively and constructively with our expert teams to ensure that our work is of the highest quality and that we harness all the expertise in our business to identify opportunities and offer solutions for our clients.

You will be an effective negotiator with the ability to compromise when required. You will always take a cross-company view.

You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability.

Key responsibilities include:

Relationship Management – Client Relations

• Take the lead in overseeing day to day client interaction and briefings
• Maintaining regular client contact with key clients to build awareness of delivery and account status.
• Proactively manage client expectations by providing regular activity updates, advice and recommendations to enhance delivery and campaign performance.

Strategic Thinking

• Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space
• Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions.

Customer Focus

• Encourage client adoption of key process initiatives including rate cards, order windows, etc.
• Pro-actively propose continuous improvement initiatives to client, as well as provide advice on strategic campaigns

Communications

• Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation.
• Ensure to tailor your messages to your respective audience to get feedback and output you require.
• Be the point of escalation within the delivery team – all the while acting as the bridge with the client services team where required

Campaign Management

• Be comfortable with managing low to high complexity briefs directly with the client
• Be comfortable questioning a client brief to ensure you can clearly communicate the requirements to the production teams.
• Hold discussions with your clients about their brief requirements and add your thoughts, insights and knowledge to help define their brief.
• Provide regular campaign updates and proactively communicate next steps to clients in advance.
• Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project.
• Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements
• Provide the adequate support to the Client Services team when required from thorough spec completion and follow the required ways of working

Analytical Skills: Data Quality, Reporting and Insights

• Understand the importance of data quality and its business impact – follow compliance processes to ensure data accuracy at all times.
• Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI’s
• Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness

Negotiations Management

• Manage client, team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc.

Skills, knowledge, experience, and exposure

• The Senior Production Manager will likely have a minimum of 5 years of print/POS production management experience. Relevant project management experience will be also considered positively.
• Strong industry background will be mandatory.
• Fluency both written and spoken English

Mindset to navigate the role

Managing production projects and facing directly final clients requires:

• Clear and effective communication skills at all levels in the hierarchy
• A solution orientated and resolution mindset, where problems are just the starting point for finding solutions.
• A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios.
• A technology-oriented mindset, as you will have to use different technologies in your daily job
• Attention to detail is critical in the Senior Production Managers role
• Strong mediation skills, as you will act as one of the links between Indicia Worldwide, the suppliers and the client
• A customer-centric mindset, as you will be the production expert consultant with our clients, being also able to identify new production opportunities based on their needs.

Temperament for the role

Senior Production Managers work in a very fast, changing and ambiguous environment. For the SPM to succeed, we expect:

• A positive ‘can-do’ attitude at all times, setting an example for team members
• A high level of energy when delivering and the ability to face challenges in a serene manner. The SPM will be expected to manage all parties when complex situation arise and find a calm resolution that all can agree on
• A curious mind, i.e. wanting to know all about internal operations, listening to client challenges. This is the fuel needed to unlock our proposition.
• Accountability: you are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
• Collaborative spirit: use we, not me. If someone is in trouble, you will do your best to support.
• A strong communications skillset with both internal and external teams
• Exceptional prioritisation skills
• A strong ability to work under pressure and to comply with deadlines

Role Requirements

• Work-from-office in District 1, HCMC.
• Willing to handle any clients in different industries and locations.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.