Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Nam Từ Liêm - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Outlet Manager
Cập nhật
22/08/2025 02:14
MÔ TẢ CÔNG VIỆC
Monitor the daily operations of reservations
- Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates
- Develop and conduct rooms based marketing activities
- Track sales programs, promotion, advertising and provide feedback as necessary to relevant departments
- Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
- Monitor front office tracking of guest history data
- Create and maintain allotments
- Record and analyze guest questionnaires on a monthly basis
- Ensure accuracy of guest history and client profiles in Data Base
- Track market codes
- Load and maintain rates in IHG reservation system
- Maintain rate in Website
- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
- Manage Hotel Bank and GDS close out/opening-up dates, if applicable
- Complete end of month sales report
- Prepare weekly sales strategy reports
- Ensure all Groups are contracted
- Conduct market research and analysis
- Monitor and evaluate contemporary sales and marketing initiatives and trends
- Monitor and evaluate economic, political and social issues/changes
- Report on competitor activity
- Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales and Marketing Manager
- Participate in preparation of strategic plans for region
- Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
- Access and assess sales and marketing data
- Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Act as central communications point during emergency/crisis situations by having thorough knowledge of emergency, safety and security procedures and having phone numbers of local fire, police, poison control, etc.
- Ensure all telephone equipment and accessories are in proper working order. Notify Engineering or appropriate service provider immediately of any malfunctioning equipment.
- To ensure courtesy call made and recorded thoroughly
- Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
- To ensure the cleanness and basic operation of Business Center such as: update function on Meeting center screen, control stock, revenue and report of items on sale in Business center etc.
- To ensure the guest’s database to be sent to immigration police on daily basic as required.
- Works with superior on manpower planning and management needs
- Works with superior in the preparation and management of the Department’s budget
- Full salary, service charge, and local social insurance contribution in the probation period
- Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand
- Opportunity to join international training and development programs and cross-training programs
- 2 OFF days/week
- Delicious and nutritious meal at Hotel’s Social Café
- Sleeping Lounge for Employee
- Laundered uniform provided by Hotel
- Pre-employment health check and annual health check
- Birthday gifts and Allowances for other special events
- Recognition program with valuable gifts
- Summer vacation and many team-building activities
- Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts
- Unlimited Food & Beverage discount at Hotel
- Free parking
- Other benefits according to Hotel’s policy
Required skills:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving, motivating, organizational and training abilities
Experience: 3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience
YÊU CẦU HỒ SƠ
Please send your CV (recent photo attached) to:
Hotel Job
Send directly to HR Office, B1F, Keangnam Hanoi Landmark Tower, Pham Hung Str, Nam Tu Liem, Hanoi
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