Senior Sales Operations

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

The Senior Sales Operations will primarily support Sales team(s), which could be selling multiple events. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function, Finance and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management / entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.

They may also on occasion be required to support the Event team with administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
  • Sales enabling administration including issuing sales contract, payment request, invoices and cash receipts
  • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
  • Manage the distribution of the Online Exhibitor Manual (OEM) order forms, Exhibitors user ID and be the point of contact for responsible event(s). Ensure customer queries are answered and/or resolved in a timely manner
  • Provide necessary forms for: sales quotation, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
  • Act as key liaison point with Event Operations team for customer data and Event floorplan queries
  • Where required, support Event team in organization of sales events, exhibition service counters onsite
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
  • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge to internal & external team
  • Support Sales team training in new Salesforce.com features
  • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
  • Follow up payment as schedule and updated cashbook daily
  • Support Finance, CRM, O2C on account receivable clearance, write off shortfall
• Reporting, Data Analysis & Investigation
  • Sales figure reporting and ad-hoc reports as requested
  • Support Sales team with proactive insight and trend analysis
• Campaign Management
  • Support to Sales Leadership and CRM team to set up, assign and manage campaigns, price rate, product code in Salesforce.com
  • Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce.com Development
  • Act as liaison between Sales team and CRM team to gather regular system feedback
  • Help identify priorities for development and gather requirements
  • Perform User Acceptance Testing
• Perform additional responsibilities as assigned by Line Manager

Qualifications

• University Bachelor’s Degree of Finance and Accounting / University of Business Admin / Applied Sciences qualification.
• Minimum 3 years of Sales Support/ Accounting Receivable experience across international regions and cultures
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Attention to detail and accuracy, good understanding of Accounts Payable and Accounts Receivable procedures and basic bookkeeping and accounting principles.
• Experience of data analysis and manipulation
• Ability to proactively handle and respond to customer objections
• Interpersonal skills, confident personality, high level of enthusiasm.
• Good knowledge of VAT invoicing in Vietnam context.
• Willing to travel exhibition events sites (3-7 days per event), overnight stays and weekend travel when necessary

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.