Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Vũng Tàu - Bà Rịa - Vũng Tàu
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
01/08/2025 05:34
MÔ TẢ CÔNG VIỆC
- Enhance guest recognition at all times by addressing guest by name and interacting with them on a professional level
- Always offer alternatives if a requested service is unavailable
- Always visible to guests by being present at the reception desk and in other spa area if needed.
- Accurately update and record all guest reservations and requirement of spa services in accordance with departmental procedures.
- Receive and follow up with guest’s requests of using spa services under the department’s standard.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction
- Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations and to be able to up-sell spa service and spa retails product.
- Take responsibility for, and to show initiative in decision-making when handling minor guest objections, in order to enhance guest satisfaction and report it to the spa manager
- Take care of customer’s special needs
- Make sure the customers are served correctly and politely and politely ask for customer’s satisfaction after treatment.
- Balance treatment between stars make sure we follow up the standard about treatment, rest time, meal time
- Arrange properly the stars to make sure we cover overbooking.
- In charge of any properties related to Receptionist
- Work with other department for spa operation
- Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments
- Check the reception area and all spa-booking sheets.
- 6 days off per month
- Full salary + SVC
- Meal, uniform and laundry
- Training
- Friendly and support working environment.
- Colleague graduation, major technique certificate is preferred.
- Fluent communicate in native, language skill is preferred
- Good communication, upselling, guest relation skills
Phone: 0254 625 7272
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