Mô tả công việc:
(Mức lương: Đến 20 triệu VNĐ)1.Team Leadership & Management
- Recruit, train, manage, and evaluate the performance of the telesales team.
- Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achive targets.
2.Sales Strategy & Campaigns
- Analyze and expand the customer data source; develop appropriate customer care strategies.
- Create and adjust telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).
- Collaborate with Marketing to optimize conversion rates and grow the customer base.
3.Performance Monitoring & Reporting
- Ensure sales and business targets are achieved according to plan.
- Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.
- Propose process improvements to enhance work efficiency and sales productivity.
4.Data Analysis & Process Optimization
- Analyze call effectiveness, customer feedback, and market trends to optimize operations.
- Develop performance metrics such as CSAT, NPS, and conversion rates.
5.Communication & Conflict Resolution
- Ensure effective communication within the team and with customers.
- Handle complaints, conflicts, and negative feedback promptly and professionally.
6. Tools & Technology Proficiency
- Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).
- Optimize workflows from customer management to closing sales.
Chức vụ: Trưởng Nhóm/Trưởng Phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- Yearly bonus base on business efficiency
- Get periodic health checks according to company policy
- Health Insurance
- Performance review once a year
- Discount promotion for staff and relatives up to 60%
- Young, friendly and professional working environment
- Being trained and developed professional skills, career
- Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
Core Competencies:
Result-Oriented Thinking
Customer-Centric Mindset
Leadership
Ownership & Accountability
Skills:
Excellent communication, persuasion, and telesales closing skills
Strong coaching and team leadership abilities
Proficient in Excel and CRM tools
Analytical skills for performance tracking and improvement
Healthcare, clinic or service industry experience is an advantage
Qualifications:
Bachelor’s degree or higher in Business Administration, Sales, Marketing, or related fields
Minimum 3 years of experience in managing a Telesales team
Background in healthcare, insurance, education, or service industries is highly preferred
Long-term commitment and career interest in sales and customer service in the healthcare sector
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Giám Sát Bán Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Đại Học
Dưới 5 năm
